§10 -Contract Rescission

  1. Pursuant to Article 27 of the Polish Consumer Rights Act of 30 May 2014 (Journal of Laws of 24 June 2014 item 827), a Customer who is a consumer entering into a distance contract has the right to rescind the contract without cause within 14 days of receiving the goods and return the purchased Goods in an unchanged condition;
  2. The rescission notice shall be sent to Playwood Factory to: info@playwoodfactory.com;
  3. If the Client rescinds the contract, they do not bear any costs, except or the costs of sending the Product back to the Shop;
  4. The Client shall promptly, no later than 14 days following the contract rescission, send back the Product;
  5. If the 14-day time limit for contract rescission is not observed, the contract rescission will not be recognised;
  6. The reimbursement will take place in the same manner in which payment was made.

§11 – Complaints

  1. The Sales Agreement covers new Products.
  2. The Seller is obliged to provide the Client with a Product free from defects.
  3. If a Product purchased from the Seller has a defect, the Client has the right to make a complaint based on the regulations concerning the warranty in the Civil Code.
  4. Complaints should be reported in writing or by e-mail to the address of the Seller specified in these Terms and Conditions.
  5. The complaint should include a brief description of the defect, circumstances (including date) of its occurrence, data of the Client submitting the complaint, and the Client ‘s request in connection with the defect of the good.
  1. The Seller will respond to the claim immediately, no later than within 14 days. If there will be no responce after 14 days, it is considered that the Client ‘s request was considered unjustified
  2. Products sent back as part of the complaint procedure should be sent to the address provided in § 3 of these Terms and Conditions, within 14 days from the date of considering the complaint.
  3. After positive consideration of the complaint and returning the product within a specified time, the customer will receive a refund to bank account or card within a few days.


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